Bank Zachodni WBK

Our cooperation consisted of a series of website audits and analyses for Bank Zachodni WBK. For the audit to be exhaustive we applied the methods of expert analysis, competitive analysis, and user tests as well as eyetracking tests. Our work resulted in:

• identifying primary usability issues in all vital processes
• recommendations of fixes and improvements
• acquiring the opinions about the website of both the bank's customers as well as the competitor's customers