make it fresh

Discovering the new reality, together.

26.08.15

The all-new Santander Consumer Bank

The all-new Santander Consumer Bank

As part of our cooperation with Santander Group we've redesigned santanderconsumer.pl as a modern and responsive website. Our primary concern was to fully accomodate the wide and varied userbase that is the target of the bank's communications. To make sure we keep both the requirements of our client and the expectations of site's users in mind, we've based the design on extensive research.

We began the project by performing an exhaustive expert analysis of the old santanderconsumer.pl website. We utilized, among others, the research methods of heuristics analysis and cognitive walkthrough to prepare a report containing the assessment of the old design and proposed improvements. Keeping the conclusions of this research in mind, with our client we've assembled the requirements for the new design and developed a new user-friendly information architecture and interactive prototype.

To create a graphical design satisfying to both our client and the site's end-users we've prepared three versions of look&feel and presented them to the team at Santander. The end result is a product of close cooperation between our UX and graphics departments based on the look&feel of our client's choosing.

Here's what Piotr Humeńczuk, the Director of Procurement at Santander Consumer Bank, has to say about us:

'The Janmedia team has demonstrated knowledge and expertise in the field of User Experience, owing to which our cooperation has resulted in a website that meets the requirements of our userbase. The graphical design of santanderconsumer.pl has been prepared with attention to detail and it is usable, user-friendly and modern.'

Scope of work:

  • comprehensive UX analysis of the old design
  • graphical design based on exhaustive UX research
  • intuitive and user-friendly interface